Revision for bcs

  • Created by: Maryam707
  • Created on: 07-10-13 10:45
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  • Revision
    • Purposes of communication
      • Acquisition- to get information
        • Dissemination-to give information
          • internal-between staff
            • clarification-make information clear
        • External-anyone outside the business
    • Benefits of communication
      • Staff are well informed
        • Therefore staff are more motivated
          • staff provide higher quality customer service
            • thereforeimage of the business is enhanced
              • business is more likely to achieve its goal- to eatn more profit


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