The information needs of diffrent levels of task notes

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The three levels in an organisation:




These levels can be defined in terms of staff:

strategic; directors, chief executives, vice principals

tactical; lower levels of management, department heads, supervisors

operational; accounts, clerks, lecturers, sales staff

They can also be defined in terms of their information needs:

strategic: need high level overviews with little detail

tactical; need summaries and reports to decide how to manage a problem

operational; involved with information about…


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