Quality systems in the Leisure Industry

Why was Quest first introduced as a quality system in the leisure industry?

To allow facilities to bench mark against each other

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What are the main stages in Quest assessment?

Self assessment, external assessor and mystery customer

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What score do you need to become registered for Quest?

60%

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What types of evidence might be requested in a Quest assessment?

a range of evidence, including cleaning checklists, health and safety training and customer feedback

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What is the main advantage of gaining a Quest registration?

Improved reputation for quaulity in the local community attracting more customers

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What is the main disadvantage of Quest?

Additional stress and pressure for managers and staff

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Other cards in this set

What are the main stages in Quest assessment?

Self assessment, external assessor and mystery customer

What score do you need to become registered for Quest?

What types of evidence might be requested in a Quest assessment?

What is the main advantage of gaining a Quest registration?

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