Communication 0.0 / 5 ? Business & Communication SystemsCommunicationGCSEAQA Created by: beccaxo_xoCreated on: 16-11-15 12:54 What is communication? Is the exchanging of information by speaking, writing or using some other medium. 1 of 14 Why is effective communication so important? As it must be clear, must be accurate and must create the image. 2 of 14 What can happen if communication is poor? It might be misunderstood, might be misleading and might be misinterpreted. 3 of 14 Four channels of communication. Formal/informal, confidential/non-confidential, internal/external, urgent/non-urgent. 4 of 14 Who do businesses communicate with internally? Between members of the team, different levels of the hierarchy, between departments. 5 of 14 Who do businesses communicate with externally? Suppliers, customers/clients, stakeholders. 6 of 14 Examples of formal communication. Invoices, meeting, reports, legal documents. 7 of 14 Examples of informal communication. Telephone coversations, emails, messages, discussions. 8 of 14 Four communications methods. Video, written, verbal and visual. 9 of 14 Visual communication methods. Video conferencing, electronic notice board, power-point presentations. 10 of 14 Written communication methods. Memos, Letters, financial documents, advertisements, e-mails, messages and fax messages. 11 of 14 Verbal communication methods. Telephone calls, face-to-face and teleconferencing. 12 of 14 Electronic communication methods. E-mails, Faxing, Video conferencing and social networking sites. 13 of 14 Barriers to communication. Jargon, Noise, Poor choice of communication method and inappropriate presentation. 14 of 14
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