business
- Created by: Nasra
- Created on: 23-05-13 11:31
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- Topic 3
- The purpose of communication
- The purpose of communication is to exchange infromation with one another
- The benefits of effective communication
- Information is understoond
- Effective communication requires feedback confirming the message has been understood
- One way communication means there is no feedback so there is a risk that the message will be misunderstood by the reciever
- If staff are well infromed they are likely to be more motivated to provide a high quality service enhancing the image of the business helping the business achieve its objectives
- Effective communication is a two way process meaning the message has to be understood and there is usually feedback to confirm the message has been understodd
- benefits of verbal communication is that you can get instant feedback
- A disadvantage of written communication is that you dont always recieve feedback meaning there is uncertainty if the message has been understood
- The processes of communication
- 1.)Sender
- 2.)The reciever
- 3.)The message
- 4.)The medium
- The medium is what you are using to communicate the message
- Communication
- Can be formal or informal
- Communicaton can be oral,visual,written and pictorial
- Examples of a medium
- Telephone
- letters
- Barriers if communication
- Noise
- Bad connection
- Examples of a medium
- 4.)The medium
- 3.)The message
- 2.)The reciever
- 1.)Sender
- The purpose of communication
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