Business and Communication Systems Theory

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What is malware?
Viruses, software, adware, phishing.
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What is WEEE?
Manufacturers and suppliers of electrical and electronic equipment to take responsibility for their safe disposal when they reach the end of their useful life.
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What is social responsibility?
Investing and working with local communities, responsible advertising and good employment practises.
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What are storage devices?
Hard disks, USB memory sticks, magnetic tape, memory cards.
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What are access rights?
Individual users of a computer system are likely to only have access to parts of the system.
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What is encryption?
Data scrambled into a secret cose using an encryption code, transmitted over the internet to another computer, another computer receives the scrambled data and unscrambles it using the same encryption key.
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What is a PLC?
Unlimited liability, easier to raise money, shareholders have little say in how business is run, harder to keep control.
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What is a sole trader?
Easy to set up, suitable for small businesses, owner keeps all the profit, unlimited liability, harder to raise money.
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What are partnerships?
More people to share work with, more money can be put into business, unlimited liability, hard to get every partner to agree on decisions.
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What is LTD?
Limited liability, harder to lose control of the business, easier to raise money, harder to set up than a sole trader, more paperwork than a soletrader.
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What is a franchisor?
Less risk to business, less control of recruitment and quality control.
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What are some methods of customer satisfaction?
Count number of complaints, questionnaire, customer panels, product testing, secret shoppers, website feedback.
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What is benchmarking?
Comparing levels of service offered by different businesses, comparing your performance to the standards set by others is called benchmarking.
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What are the benefits of a smart phone in a business?
Can make and receive calls, can send and receive emails.
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How can a manual filing system be organised?
Alphabetical, by date written/sent.
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What are the disadvantages of a manual filing system?
Paper copies could be easily damaged, documents could be easily lost.
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What is the benefits of working as a charity?
Organisation looks more genuine.
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What are the disadvantages of complying with the health and safety legislation?
Increased business costs, need to appoint health and safety officers.
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What are the advantages and disadvantages of a memory stick?
Easily lost, portable, harder to back up, sufficient capacity.
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What are drawbacks of using smartphones in a business?
Possible increased cost of phone calls, possible increased network charges for internet use.
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What is a benefit of using a tablet rather than a computer?
Tables take less time to load than a laptop.
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What is a drawback of using a tablet rather than a computer?
A tablet has less storage than a laptop so files may need to be stored on a device such as a memory card that needs to be purchased separately.
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How are usernames used to restrict user access?
Username given to each user, must be assigned by someone with the permissions to do so, user logs on by entering username and credentials such as password, username matches details on network, user given access.
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How are access rights used to restrict a computer?
Assigned to each network user who has been given a username, different areas of the network are assigned different access levels, users prevented carrying out certain operations, high access users have more access.
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Why is it not a good idea to back up data once a week?
Only backing up data once a week increases the risk of data loss because data up to six days old could be lost so data should be backed up more frequently.
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What are the advantages and disadvantages of a portable external hard drive?
Robust, reasonable large storage capacity, portable so could be lost or stolen so will need to be stored on premises - increasing risk of data loss.
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What are the advantages and disadvantages of a remote back-up service?
Less chance of physical damage, responsible for backing up back ups, fee has to be paid to use service, speed of transfer over internet may be slow.
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How can a business ensure data is safe on a webpage?
Ensure computer is free of malware, ensure no one is overlooking them when they enter the data.
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What is the impact of not complying with the data protection legislation?
Possibility of action being taken by Information Commissioner, loss of trust by the public, possible loss of income and donations, possible loss of demand for the organisations services.
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What are the drawbacks and benefits of checking letters before sending them?
Takes a long time, cost of using time, fewer errors, improved corporate image.
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What are the benefits and drawbacks of using a computer-based system?
Less storage needed and is easier to arrange and access documents, costly for a computer system, need for back ups which takes time and money.
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What are two benefits of a business using EPOS?
No need to type in prices, faster sales transactions.
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What is a drawback of an Ltd changing to a PLC?
Loss of control as shares can be bought and sold on the open stock market so it is harder maintain control over the business as it's easier for hostile take overs to take place.
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What are the advantages and disadvantages of questionnaires?
Not time consuming to complete and lots of customers can answer them, not all customers want to answer them and may not give honest answers.
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What are the advantages and disadvantages of mystery shoppers?
Trained to look for specific aspects of customer service and can provide and in-depth analysis, may be biased and they must be paid for their services.
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How can a business comply with the data protection legislation?
Appoint a data controller, allow data subjects access to their personal data, comply with the principles of data protection legislation.
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How does the consumer protection legislation help to protect the interests of customers?
Products sold must be satisfactory quality, match their description and be safe to use so customers know what they're buying and it's safe, certain products can have their design regulated by government so they are safe for customers to use.
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What are methods of physically restricting access to head office computers?
Locked doors, security systems, put computers on first floor.
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What are two types of errors that would not be identified by a spellchecker?
Grammatical errors, repeated words.
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What happens after a verbal warning?
Written warning, which would specify what you have to do and what will happen next if you don't.
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What is the role of a shareholder?
Provides finance and so can vote for the company director, this gives them some control over the running of the business.
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How can a business comply with the copyright legislation?
Identify the copyright holder, request permission.
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What is one consequence of not complying with copyright legislation?
Taken to court.
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What are some possible health problems from excessive computer use?
Back problems, headaches, dehydration.
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Why should a business comply with the data protection legislation?
It's a legal requirement and business would lose reputation if customer details were lost.
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Why would a business use secret shoppers?
Used to find out what they need to do to improve customer service and to find out what the service is really like so that accurate feedback is used to make decisions.
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What are some drawbacks of a business using a website?
Must have internet connection and it is harder to have a conversation.
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What are some drawbacks of using a manual filing system?
If a copy of a letter is needed in a different branch of the business it would take longer than electronic, documents could be damaged in fire etc.
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What are drawbacks of coverting letters to digital images?
Specialist scanning equipment needed, staff needed to scan letters.
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What are drawbacks of a wireless keyboard?
Need for batteries, batteries need replacing.
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How does voice to text conversion software work?
Speak into microphone, voice commands are converted to text by the software which then actions the comand or displays text on the screen, same process works in reverse with text being spoken through a loudspeaker.
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What are drawbacks of using DVDs to back up data?
Time taken to burn disk, DVDs portable so could be lost or stolen.
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What are two benefits of using remote data storage to back up data?
Less need to store a local back up, less chance of local backups being lost or stolen.
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What are three pieces of advice to use passwords effectively?
Keep password secret, don't write it down, change password frequently.
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How does a firewall help to protect the head office computer?
Acts as a filter between the network and any external device or network. Will monitor in bound and out bound traffic across the firewall.
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What are the benefits of anti virus software?
Fewer viruses so less disruptions, less chance of data loss from viruses.
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What are the benefits of anti phishing software?
Phishing attempts are less successful and there is less chance of data being provided to the phishing host.
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What are three features of an ISP?
Provides connection to the internet for its customers, may provide hardware, holds an account for each customer.
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What is spam email?
Unsolicited email usually with the aim of getting the receiver to buy something or click on a web link.
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What is spyware?
Software that is installed on a user's computer usually with their consent that monitors computer activity.
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What are some actions people can take to reduce health problems of using computers?
Correct posture, frequent breaks.
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What are two drawbacks of a sole trader business?
Unlimited liability, lack of support from co-owners/directors.
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What is meant by limited liability?
Shareholders responsibility for the debt of the business is limited to the amount of money they have invested.
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What is the impact of implementing WEEE?
Required to ensure the product is safely disposed of at the end of its useful life which will increase business costs as it is required to pay for its disposal and recycling.
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How can a business reduce the impact to the environment?
Reduce the amount of packaging on products using less cellophane which will reduce the landfill, encourage staff to not print emails to save paper.
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Other cards in this set

Card 2

Front

What is WEEE?

Back

Manufacturers and suppliers of electrical and electronic equipment to take responsibility for their safe disposal when they reach the end of their useful life.

Card 3

Front

What is social responsibility?

Back

Preview of the front of card 3

Card 4

Front

What are storage devices?

Back

Preview of the front of card 4

Card 5

Front

What are access rights?

Back

Preview of the front of card 5
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