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Students should be able to identify
the principal aims and objectives of
a business and understand how
they are used to assess its success,
eg profitability, job creation, market
share, growth and ethics.
1.1 The Business Environment Students should be aware of the
different stakeholders in a business
aims and objectives of business
and in particular the ways in which
the criteria for judging the success
employees interact with customers.
of a business
the influence of stakeholders.
Students should appreciate how the
interests of different stakeholders
can impose constraints on a
business, eg the need for
profitability, sustainability, customer
satisfaction, government legislation
and employee organisations.…read more

Slide 3

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Students should understand that administration
involves the storing, processing, retrieving and
disseminating of information to support the
business functions (ie human resources,
finance, operations, marketing and sales,
customer service and research and
1.2 Business Administration development). Students should be aware of the
importance of administration in ensuring the
the role of administration
efficient running of a business, enabling it to
how administration
respond to actual and potential competition.
supports the main business Students should be aware of the range of job
functions roles (ie managers, supervisors and operatives)
and be able to identify appropriate titles and
the importance of accuracy
responsibilities within different management
in the preparation, storage structures (eg flat or hierarchical).
and retrieval of information
Students should understand the difference
job roles
between routine tasks (such as filing, inputting
routine and non-routine
data) and non-routine tasks (such as dealing
tasks with new product development). Students
should understand the difference between
routine and non-routine
routine and non-routine decision-making and
decision-making identify the appropriate decision-makers.
prioritising and planning.…read more

Slide 4

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Students should be able to
describe the layout and
organisation of open plan and
cellular offices and how office
layout is influenced by the needs of
the business and the nature of the
1.3 Workplace Students should be able to assess
Organisation the advantages and disadvantages
of different office layouts.
different kinds of working
Students should understand how
environment technological changes such as
advantages and
video conferencing,
teleconferencing and hot desking
disadvantages of different have affected working practices.
office layouts They should recognise the positive
impact of modern
and negative effects on business of
the growth in flexible working, eg
developments on working teleworking, homeworking and
practices flexitime.
Students should be aware of the
importance of designing tasks and…read more

Slide 5

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Students should be aware of the
responsibilities of employers to
provide a safe working
environment and for employees
1.4 Health and Safety at Work to act in a safe manner.
the importance of health and
Students should be aware of
safety in the workplace. how health and safety
regulations affect ICT users, (eg
the Display Screen Regulations)
and their implications on
workstations and office layout.…read more

Slide 6

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Students should be aware that
there are a wide range of
primary and secondary sources
of data. Students should
appreciate the need to collect
accurate and relevant data
1.5 ICT Data Systems which can be processed
in Business appropriately.
Students should understand the
data sources
purposes and appropriateness
data input devices
of the main:
data storage devices
data input devices: keyboard,
scanner, digital camera, data
data output devices.
forms (manual and database)
and voice recognition
data storage devices: hard
disks, CDs/DVDs and high
capacity storage devices, such
as USB memory sticks
data output devices: printers,…read more

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