HUMAN RESOURCES: It is the department concerned with the management of people. It will be concerned with hiring and firing people.
FINANCE DEPARTMENT: It is concerned with keeping an accurate record of the movement of money within the business.
SALES AND MARKETING: They are concerned with achieving the target for sales of the products.
CUSTOMER SERVICES: They are concerned with keeping customers happy.
PRODUCTION: Responsible for the product being made to a standard quality in a safe and efficient manner.
RESEARCH AND DEVELOPMENT: For a business to survive and without improvement to the products and services, competitors will eventually produce better products.
Structure of the business
As the layers go down, the number of staff increases.
'Hierarchical' - If there are many layers in the pyramid
'Flat' - If there are only a few layers
A flat structure is good in communication between the top and the bottom layers because they have to pass through fewer layers - leads to high motivation.
Importance of Administration
Administration: It involves: storing, processing, retrieving and spreading of information.
The purpose of this information is to support business functions.
Large business: A functional manager will have administration support to allow him or her to concentrate on management and decision making.
Without administration, managers wouldn't have time to do decision making - can affect success of the business - like market share or profits.
Tasks by administrative staff:
- preparing sales figures for a meeting so decisions can be taken.
- they will be responsible for storing information and keeping a backup in case electronic systems are damaged.
- they will be expected to use database to retrieve information or to search for customers.
There are many job roles in a large organisation like:
- Responsible for decision making
- Pass information to supervisors
- To ensure operatives follow their instructions
- To perform tasks diligently