Business Communication Systems

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  • Created on: 28-04-12 09:13
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Stewart Sullivan
Year 11 BCT Theory Revision
Key Area Notes
Aims and objectives of business Aim-is a target or a goal that a business
wants to achieve in the long term (usually 5+
years). E.g. an aim may be to achieve a profit
of 1 million in 5 year's time.
Object-is a short term, target that will help
the business move towards its aim. E.g. the
objective might be to make a profit of
100,000 in year 1, 250,000 in year 2 and so
on/up to 1 million by the end of year 5.
The criteria for judging the success of a SURVIVAL: Over 2/3's of new businesses
business close within five years of sharing
PROFITABILITY: Profitable firms are an
important source if wealth creation for the
economy
GROWTH: Can be measured in different ways
e.g. number of employees, number of products
sold or income from sales
MARKET SHARE: Is found by dividing the
sales of the firm's products into the total
sales of the market (&*100), the bigger a
firm's market share, the greater its ability to
control the market
CUSTOMER SATISFCATION: This measures
how happy consumers are with the products
and service provided by the firm
ETHICAL CONSIDERATIONS: These are
about whether the company acts in a way that
society believes is morally right.
The influence of stakeholders -A stakeholder is someone that has an interest
in a business. These people want to make as
much profit as possible.
How administration supports the main STORING: Information can be stored for
business functions future use using either electronic or paper
based filling systems
PROCESSING: Information can be processed
to generate new information e.g. sales figures
can be processed to help decide future
production levels
RETRIEVING: Stored information often
needs to be retrieved and used again
DISSEMINATING: Information often needs
to be distributed to other
people/organizations.
Routine and non-routine tasks ROUTINE:
Tasks can usually be done by operatives and they
tend not to involve much decision making.
These are day to day activities, tasks and jobs
that are regularly done.
NON-ROUTINE:

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Stewart Sullivan
Tasks are often carried out by teams of
operatives with managers taking overall
responsibility for the success/failure of the task.
Tasks that employees don't usually do.
Cellular & Open plan offices A cellular office tends to be used by just one
person. This person will probably be quite
senior in the business. This office usually has
one desk and a computer.…read more

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Stewart Sullivan
Data output devices. -An output device is any hardware that I used
to communicate results of processing data
E.g. printers, monitors LCD projectors
Methods of protecting data -Usernames & passwords (change passwords often)
-Screensavers
-Firewalls
-Encryption software
-Anti-spyware
Data protection legislation and principles of -This act came into force in 1984.…read more

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Stewart Sullivan
-Health and safety training
Forms of off the job training include:
-Shadowing or following around an
experienced employee to learn from
Methods of remuneration (Salary, Time Rates, -FRINGE BENEFITS: These are sometimes
commission, bonuses, fringe benefits, PRP) given to staff in addition to their pay e.g.…read more

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