1.4 communication

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  • Emotional factors
    • Personality clashes
      • Tension, conflict, avoidance, resentment.
    • Stress or anxiety
      • Arguments, blaming, distracted, physical symptoms.
    • Fear
      • Afraid to speak up.
    • Sadness
      • May not feel like talking and want to be left alone.
    • Low/mood
      • Depression - may be disinterested/ not feel like talking.
    • Happiness
      • High spirits can make it difficult to say what we mean.
    • Excitement
      • Not listening, to talkative, unable to concentrate.
    • Empathy
      • Untitled


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