unit 2

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Contents
AO1
Introduction ...................................................................................................................
Oral communication A.................................................................................................
B .............................................................................................................................................
C .............................................................................................................................................
Written communication A..........................................................................................
B .............................................................................................................................................
C .............................................................................................................................................
Computerized communication A..............................................................................
B ...........................................................................................................................................
C ...........................................................................................................................................
Special methods A.........................................................................................................
B .............................................................................................................................................
C ..........................................................................................................................................
AO2
Introducing my placement.......................................................................................
Tone.....................................................................................................................................
Body language..................................................................................................................
Pace......................................................................................................................................
Eye contact........................................................................................................................
AO3
Tuckerman's theory A..............................................................................................
B...........................................................................................................................................
C...........................................................................................................................................
SOLER A.............................................................................................................................
B................................................................................................................................................
1

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C...............................................................................................................................................
AO4
A resources..........................................................................................................................
B.................................................................................................................................................
C..................................................................................................................................................…read more

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Creative process between two or more people and it involves understanding and
expressing amongst one another, seeing things from a different prospective"...
"Involves listening and using language"...…read more

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However, supplying and assisting information to another is one part of effective
communication but you also need the ability for capacity for empathy, this is sitting
quietly to take in the information so you are able to process it and give feedback,
feedback expresses to the other person that you have understood what they are
saying and are responding to their side of the conversation.…read more

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Therefore oral communication can
aim to eliminate fright as answers are communicated to worries efficiently, as well as,
stigma's can also be eliminated as support and guidance would be present due to the
gain of knowledge of the treatment and procedures.
Other Purposes: Oral communication is central in being able to bond and to have a
positive relationship with people.…read more

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For example a child in primary school (year 6) may not be able to read a simple
hand-out of instructions to an experiment due to learning difficulties or bad parenting.
The child's guardians may not be able to read or write English themselves, and so the
child is less likely to learn and understand the language through primary socialisation.…read more

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The positioning could be two armchairs positioned at a
decent distance to each other at a slight angle as, personal space is appropriate in the
situation. Oral communication is supported by personal spacing as this makes the
service user feel comfortable hence the communication is likely to flow better and be
effective when both individuals feel relaxed.…read more

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Also by doing this action it can
eliminate excess noise from outside and then both individuals can clearly hear each
other enabling feedback.
Inhibit 2: In a meeting ventilation should be accurate. For example, when a school
teacher is discussing a child's progress in learning and development with the parent,
having the room too hot or too cold will be an inhibiting factor to oral communication.…read more

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This type of communication cannot be produced in a hurry as it is crucial to write
clearly and effectively as writing is a skilful activity that will need to be mastered by
service providers in health and social care in order to understand one another. Written
communication also establishes a company's reputation as the language can represent
their status, standards and level of sophistication obtained.…read more

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This also, raises their self-esteem as they feel valued and
important as they are able to access the information. They are supported by receiving
this information and tips in different languages as they can improve their health by
following the recommendations, feeling fit and healthy.
C: How written communication can be inhibited and supported?
Inhibit 1: Incorrect ventilation can inhibit written
communication. For example, a nurse writing care plans for a
patient at a hospital need to be writing in a well-ventilated
room.…read more

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