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Contents
AO1

Introduction ...................................................................................................................

Oral communication A.................................................................................................
B .............................................................................................................................................
C .............................................................................................................................................

Written communication A..........................................................................................
B .............................................................................................................................................
C .............................................................................................................................................

Computerized communication A..............................................................................
B ...........................................................................................................................................
C ...........................................................................................................................................

Special methods A.........................................................................................................
B .............................................................................................................................................
C ..........................................................................................................................................

AO2

Introducing my placement.......................................................................................

Tone.....................................................................................................................................

Body language..................................................................................................................

Pace......................................................................................................................................

Eye contact........................................................................................................................

AO3

Tuckerman's theory A..............................................................................................

B...........................................................................................................................................

C...........................................................................................................................................

SOLER A.............................................................................................................................…

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C...............................................................................................................................................

AO4

A resources..........................................................................................................................

B.................................................................................................................................................

C..................................................................................................................................................




Strand AO1

What is communication?

Dr Sarah Collins defines communication as a:


2

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"Creative process between two or more people and it involves understanding and
expressing amongst one another, seeing things from a different prospective"...
"Involves listening and using language"... "Communication is a very `broad' topic and
the importance of the subject varies"

(DVD: Health and social care video-key stage comedy, health and…

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user's needs, and lastly service workers should follow policies and codes of practice's
to guide them and maintain quality care consistent.

However, supplying and assisting information to another is one part of effective
communication but you also need the ability for capacity for empathy, this is sitting
quietly to take…

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as the service user may start building up fear as the more they wait for a response the
more they think negatively towards the treatment. Therefore oral communication can
aim to eliminate fright as answers are communicated to worries efficiently, as well as,
stigma's can also be eliminated as support…

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For example a child in primary school (year 6) may not be able to read a simple
hand-out of instructions to an experiment due to learning difficulties or bad parenting.
The child's guardians may not be able to read or write English themselves, and so the
child is less likely…

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they are going to receive. The positioning could be two armchairs positioned at a
decent distance to each other at a slight angle as, personal space is appropriate in the
situation. Oral communication is supported by personal spacing as this makes the
service user feel comfortable hence the communication is…

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trust is represented by the proactivity of closing the door by the doctor, enabling
effective communication and a positive conversation. Also by doing this action it can
eliminate excess noise from outside and then both individuals can clearly hear each
other enabling feedback.

Inhibit 2: In a meeting ventilation should…

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technical words, like acronyms or jargon if they are writing to someone who will not be
able to understand it.

This type of communication cannot be produced in a hurry as it is crucial to write
clearly and effectively as writing is a skilful activity that will need to be…

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have the same access to information as everyone else, and therefore they don't feel
left out, or singled out. This also, raises their self-esteem as they feel valued and
important as they are able to access the information. They are supported by receiving
this information and tips in different languages…

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