Comminication

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Types of Communication

Types of Communication

- written

- verbal

- non- verbal

- graphics/ images

- alternative

MAKATOM - mixture of symbols/ signs and sometimes words

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Explaining each type of communication

Written Communication - need to be reviewed in the future. written documents are formal as reflected in the language used. They must be factual, accurate and complete.

Verbal Communication - oral, two way process to share information, form a relationship between people

Non verbal Communication - send messages with our body language which is used alongside verbal communication

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Documents in Care Settings

Register                                                                               Achievements

Reports                                                                                Leaflets

Concent                                                                                Staff Rotas

Medical form/ Records                                                           Agreements

Learing Plan                                                                          Accident form           

CRB/DBS Checks

Phone messages

Assesment

Care Plan

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Communication Cycle

(http://tse1.mm.bing.net/th?&id=OIP.M19595d9aaa32869671c82a9fb2b811d4o0&w=299&h=213&c=0&pid=1.9&rs=0&p=0&r=0)

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Non Verbal Communication

  • Eye contact- Cultrual variations
  • Active listening
  • Facial expressions
  • Gestures- Hand movements
  • Orientation
  • Body Movement
  • Posture
  • Muscle Tension
  • Proximity and Personal space

Non Verbal communication inlcudes para language or para lingustics

  • Volume
  • Tone
  • Pitch
  • Pace
  • Clarity
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Communication Skills

  • Clarifying
  • Paraphrasing
  • Summarising
  • Reflecting
  • Empathising
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Communication Skills

  • Clarifying
  • Paraphrasing
  • Summarising
  • Reflecting
  • Empathising
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Verbal Communication Tasks

  • Greeting
  • Questioning
  • Explaining
  • Building Trust
  • Establishing a professional relationship
  • Emorional support
  • Problem Solving
  • Interviews
  • Assesments
  • Sharing Information
  • Issues
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