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Contents
AO1

Introduction ...................................................................................................................

Oral communication A.................................................................................................
B .............................................................................................................................................
C .............................................................................................................................................

Written communication A..........................................................................................
B .............................................................................................................................................
C .............................................................................................................................................

Computerized communication A..............................................................................
B ...........................................................................................................................................
C ...........................................................................................................................................

Special methods A.........................................................................................................
B .............................................................................................................................................
C ..........................................................................................................................................

AO2

Introducing my placement.......................................................................................

Tone.....................................................................................................................................

Body language..................................................................................................................

Pace......................................................................................................................................

Eye contact........................................................................................................................

AO3

Tuckerman's theory A..............................................................................................

B...........................................................................................................................................

C...........................................................................................................................................

SOLER A.............................................................................................................................…

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AO4

A resources..........................................................................................................................

B.................................................................................................................................................

C..................................................................................................................................................




Strand AO1

What is communication?

Dr Sarah Collins defines communication as a:

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"Creative process between two or more people and it involves understanding and
expressing amongst one another, seeing things from a different prospective"...
"Involves listening and using language"... "Communication is a very `broad' topic and
the importance of the subject varies"

(DVD: Health and social care video-key stage comedy, health and…

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user's needs, and lastly service workers should follow policies and codes of practice's
to guide them and maintain quality care consistent.

However, supplying and assisting information to another is one part of effective
communication but you also need the ability for capacity for empathy, this is sitting
quietly to take…

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receive a response urgently. This type of communication can save time, as in other
methods of communication such as email you may have to wait for a reply as the
receiver may not see the message in time; the delay may cause a psychological barrier
as the service user may…

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opportunity to build a good relationship between the two, so the service user feels
they can openly discuss matters. And get spontaneous feedback to initiatives.




B: How oral communication helps value and support individuals?
In most care settings such as early years, oral communication is one of the most
common…

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meeting to discuss a service user's treatment, they are going to receive. The positioning
could be two armchairs positioned at a decent distance to each other at a slight angle
as, personal space is appropriate in the situation. Oral communication is supported by
personal spacing as this makes the service…

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concentrate on the conversation and carryout global listening. By the service provider
closing the door, they are using the value of care maintaining confidentiality as this
will prevent anyone from overhearing. The security of having the door shut can support
the communication as the service provider would feel that they…

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achieve? This can help how to present certain information and to who, (relation) such
as if writing to a friend, the letter may start off with `hi ...' which is a more informal
approach however, if writing to an organisation it should start off with `Dear
Madam/Sir' which is a…

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patients who suffer with diabetes and leaflets that give tips to reduce the risk of
coronary heart disease. These leaflets can also be accessible in various languages other
than English for people who have difficulties in reading English. Service users who
cannot read English are valued by leaflets being present…

Comments

Sam Morran

This is a good resources with an awful lot of information.  Worth reading through though as it can help with focusing on what you need to write about.

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