unit 2 exemplar

this girl got an A

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Contents
AO1
Introduction ...................................................................................................................
Oral communication A.................................................................................................
B .............................................................................................................................................
C .............................................................................................................................................
Written communication A..........................................................................................
B .............................................................................................................................................
C .............................................................................................................................................
Computerized communication A..............................................................................
B ...........................................................................................................................................
C ...........................................................................................................................................
Special methods A.........................................................................................................
B .............................................................................................................................................
C ..........................................................................................................................................
AO2
Introducing my placement.......................................................................................
Tone.....................................................................................................................................
Body language..................................................................................................................
Pace......................................................................................................................................
Eye contact........................................................................................................................
AO3
Tuckerman's theory A..............................................................................................
B...........................................................................................................................................
C...........................................................................................................................................
SOLER A.............................................................................................................................
B................................................................................................................................................
C...............................................................................................................................................

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AO4
A resources..........................................................................................................................
B.................................................................................................................................................
C..................................................................................................................................................…read more

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Creative process between two or more people and it involves understanding and
expressing amongst one another, seeing things from a different prospective"...
"Involves listening and using language"...…read more

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However, supplying and assisting information to another is one part of effective
communication but you also need the ability for capacity for empathy, this is sitting
quietly to take in the information so you are able to process it and give feedback,
feedback expresses to the other person that you have understood what they are
saying and are responding to their side of the conversation.…read more

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This type of communication can save time, as in other
methods of communication such as email you may have to wait for a reply as the
receiver may not see the message in time; the delay may cause a psychological barrier
as the service user may start building up fear as the more they wait for a response the
more they think negatively towards the treatment.…read more

Page 6

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And get spontaneous feedback to initiatives.
B: How oral communication helps value and support individuals?
In most care settings such as early years, oral communication is one of the most
common methods used, as it easily establishes the acknowledgement of information.
For example a child in primary school (year 6) may not
be able to read a simple hand-out of instructions to an
experiment due to learning difficulties or bad
parenting.…read more

Page 7

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The positioning
could be two armchairs positioned at a decent distance to each other at a slight angle
as, personal space is appropriate in the situation. Oral communication is supported by
personal spacing as this makes the service user feel comfortable hence the
communication is likely to flow better and be effective when both individuals feel
relaxed.…read more

Page 8

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By the service provider
closing the door, they are using the value of care maintaining confidentiality as this
will prevent anyone from overhearing. The security of having the door shut can support
the communication as the service provider would feel that they can continue to discuss
private issues openly and confidently as the trust is represented by the proactivity of
closing the door by the doctor, enabling effective communication and a positive
conversation.…read more

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This can help how to present certain information and to who, (relation) such
as if writing to a friend, the letter may start off with `hi ...' which is a more informal
approach however, if writing to an organisation it should start off with `Dear
Madam/Sir' which is a formal approach. Care professionals should also not use lots of
technical words, like acronyms or jargon if they are writing to someone who will not be
able to understand it.…read more

Page 10

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These leaflets can also be accessible in various languages other
than English for people who have difficulties in reading English. Service users who
cannot read English are valued by leaflets being present in their own language as they
have the same access to information as everyone else, and therefore they don't feel
left out, or singled out. This also, raises their self-esteem as they feel valued and
important as they are able to access the information.…read more

Comments

Sam Morran

This is a good resources with an awful lot of information.  Worth reading through though as it can help with focusing on what you need to write about.

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