WJEC Unit 1

1.1 Factors Affecting The Quality of Life - Physical

Exercise, diet, physical comfort/safety, hygiene, pain

1 of 40

1.1 Factors Affecting The Quality of Life - Intellectual

Stimulation, engaging in activities

2 of 40

1.1 Factors Affecting The Quality of Life - Emotional

Privacy, dignity, approval, psychological security,

3 of 40

1.1 Factors Affecting The Quality of Life - Social

Social contact and support

4 of 40

1.2 Priniciples of Care - Promoting effective communication and relationships

Care workers must do all they can to have a positive relationships with the people that they work with by talking to them and showing them respect. This will help them to build postive relationships with the people in their care

5 of 40

1.2 Principles of Care - Promoting anti-discriminatory practice (including policies and codes of

Treating people in a way that does not discriminate against them because of their race, religion, gender or sexual preference. All organisations have policies (written documents) about the way they promote antidiscriminatory care.

6 of 40

1.2 Priniciples of Care - Maintaining confidentiality of information

It is important that all information (written, electronic and verbal) is kept private. Does not mean keeping secerets!

7 of 40

1.2 Priniciples of Care - Promoting and supporting individuals’ rights to dignity, independence,

Dignitry - treating people in a way that makes them feel valued. Encouraging people to do things for themselves. Empowerment providing people with the information and support so that they can do things for themselves. Allowing people to have choices.

8 of 40

1.2 Principles of Care - Acknowledging individuals' personal beliefs and identity and respecting

Treating people as individuals, respecting that everyone is different and allowing people to follow their religion and respecting the different cultures.

9 of 40

1.2 Principles of Care - Protecting individuals from abuse

Care workers are responsible for ensuring people in their care are not abused. Organisations can do this by carrying out DBRS checks on employees and care workers must be trainind in the signs of abuse and report concerns.

10 of 40

1.2 Principles of Care - Providing individualised care

Care that is provided is right for the individual and it meet their needs. The care must fit the person not the other way round.

11 of 40

1.3 Caring Skills and Techniques - Encouraging

Motivating and supporting individuals through difficult times

12 of 40

1.3 Caring Skills and Techniques - Showing approval

Giving praise when a person achieves something

13 of 40

1.3 Caring Skills and Techniques - Creating trust

Building relationships, maintaining confidentiality and being honest, relaible and trustworthy

14 of 40

1.3 Caring Skills and Techniques - Gaining compliance

Getting people to do what you ask by giving reasons and choices without coercion

15 of 40

1.3 Caring Skills and Techniques - Social perception

Being able to recognise an individual’s feelings and needs so that you can offer support

16 of 40

1.3 Caring Skills and Techniques - Observation

Visual observation: noticing changes in behaviour, food intake. Medical observations: blood pressure and temperature

17 of 40

1.3 Caring Skills and Techniques - Disengagement

Temporarily moving away to enable an individual to calm down

18 of 40

1.3 Caring Skills and Techniques - Distraction

Oroviding a temporary distraction to divert an individual from a situation or teaching distraction techniques

19 of 40

1.3 Caring Skills and Techniques - Physical contact

Touching someone to provide reassurance or comfort

20 of 40

1.3 Caring Skills and Techniques - Modelling

Using only acceptable behaviour so that the individual can learn for the example that is set.

21 of 40

1.3 Caring Skills and Techniques - Working alongside

Engaging in the same activity as the individual to enourage or teach them how to do something

22 of 40

1.3 Caring Skills and Techniques - Setting challenges

Suggesting achievable targets to an individual

23 of 40

1.3 Caring Skills and Techniques - Safe Working Practices

Working in a way that reduces the risk of injury or harm including lifting, hygiene practices, maintaining own safety

24 of 40

1.4 Types of Communication - Written

Letters, policies, email, records

25 of 40

1.4 Types of Communication - Verbal

Speaking, singing, active listening

26 of 40

1.4 Types of Communication - Non-Verbal

Body language,eye contact, gestures, mime and drama, music, art and craft

27 of 40

1.4 Types of Communication - Graphical

Posters, signs, symbols and diagrams

28 of 40

1.4 Types of Communication - Alternative

British Sign Language, Makaton,

29 of 40

1.4 Factors Affecting Communication - Emotional

Personality clashes, stress and anxiety, empathy, worry

30 of 40

1.4 Factors Affecting Communication - Environmental factors

Personal appearance, proximity (distance between people), seating

31 of 40

1.4 Factors Affecting Communication - Physical or intellectual disabilities

If a person has a learning or physical them may find it difficult to have conversation and communicate with other people because they do not understand or they can not hear or see.

32 of 40

1.4 Factors Affecting Communication - Cultural influences

A persons culutre could affect communication because in some cultures it is not acceptable for men and women to be in a room alone and rules about eye contact are different

33 of 40

1.4 Factors Affecting Communication - Stereotyping and labelling

If we have preset ideas about a person we may make judgements about them which could then affect how we speak to them.

34 of 40

1.4 Factors Affecting Communication - Time constraints and pressures

If a person is short of time or is busy they may not have the time to spend with people talking to them and finding out about their needs.

35 of 40

1.4 Factors Affecting Communication - Use of technical terminology or colloquialisms

If a care worker uses language that a person does not understand the service users may not fully understand what they are being told meaning communication is less effective.

36 of 40

1.4 Factors Affecting Communication - Verbal Skills

Appropriate use of speed (fast or slow), clarity (speaking clearly) and loudness (loud or quiet)

37 of 40

1.4 Factors Affecting Communication - Body Language

Use of eye contact, facial expressions, body language

38 of 40

1.4 Factors Affecting Communication - Legibility and accuracy

All written documentation must be correct (accuate) and easy to read (legible)

39 of 40

1.4 Factors Affecting Communication - Lack of resources

Not having the space or equipment needed to help communication

40 of 40

Get Revising

WJEC Unit 1

Other cards in this set

Card 2

Front

Back

Card 3

Front

Back

Card 4

Front

Back

Card 5

Front

Back

Comments

Similar Health & Social Care resources:

Other cards in this set

Card 2

Front

Back

Card 3

Front

Back

Card 4

Front

Back

Card 5

Front

Back

Comments

Related discussions on The Student Room

Similar Health & Social Care resources: