1.4 and 1.5

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1.4 - Communication

Different types of communication:

  • Written
  • Verbal
  • Non-Verbal
  • Graphical
  • Alternative

Factors affecting the effectiveness of communication:

  • Emotional Factors - Personality issues, Stress, Fear, Sadness, Etc
  • Environmental Factors - Personal Appearance, Proximity, Warmth, Etc
  • Physical or Intellectual Disabilities - Hearing Aids, Non-Verbal Communication, Etc
  • Cultural Influences - Eye Contact, Humour, Language, Gender Roles, Etc
  • Stereotyping - Stereotyping and Labelling
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1.5 - Barriers to Communication and Quality Care

Care Workers

Barriers

  • Attitude and Prejudice 
  • Lack of motivation
  • Conformity to workplace norms
  • Lack of skill
  • Preoccupation with own needs
  • Ethical Dilemmas
  • Stress and Physical Strain

Strategies

  • Clear and effective policies and codes of practice
  • Training
  • Advice and Support within the workplace
  • Apprasisal
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1.5 - Barriers to Communication and Quality Care

The Individual

Barriers

  • Lack of Status
  • Social Exclusion
  • Physical Impairment
  • Concealing Problems
  • Attention Seeking
  • Hostile Behaviour

Strategies

  • BSL, Makaton, Braille
  • Equipment
  • Use of an Advocate, support groups, interpreter
  • Facilitating Access
  • Adapted equipment and facilities
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