Customer Service
- Created by: BecsaBabe
- Created on: 29-04-14 22:12
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- Customer Service
- How to handle a complaint...
- Listen to the complaint
- Repeat to show you understant
- Handle the complain promptly
- Make and immediate adjustment
- Apologise
- 'Treat others how you would want to be treated'
- Customers want a good time, Business wants them to come back.
- How to measure customer service?
- Verbal
- Written
- Observations
- How to handle a complaint...
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