Customer Service

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  • Created by: BecsaBabe
  • Created on: 29-04-14 22:12
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  • Customer Service
    • How to handle a complaint...
      • Listen to the complaint
      • Repeat to show you understant
      • Handle the complain promptly
      • Make and immediate adjustment
      • Apologise
    • 'Treat others how you would want to be treated'
    • Customers want a good time, Business wants them to come back.
    • How to measure customer service?
      • Verbal
      • Written
      • Observations


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