Customer Care

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  • Created by: BecsaBabe
  • Created on: 24-04-14 08:56
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  • Customer Care
    • Why do we need customer care?
      • Rely on income from customers
      • Customers will be satisfied if their needs are met
      • Customers will come back.
    • How to achieve good customer service?
      • Put customers first
      • Make them feel valued and important
      • Make them feel comfortable and safe
      • Make them want to return
    • Customer service depends on...
      • The welcome
      • Decor
      • Atmosphere
      • Hygiene
      • Safety
      • Security
      • Way other customers behave
      • Where the table is
      • Presentation of menu
      • Avalibility of dishes
      • Speed, efficency and quality of service
      • Polite and helpful staff
      • Quality of the food
      • Value for money
      • How questions are answered
      • How problems and complaints are handled
      • How the bill is presented
      • How customers leave


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