Customer Care
- Created by: BecsaBabe
- Created on: 24-04-14 08:56
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- Customer Care
- Why do we need customer care?
- Rely on income from customers
- Customers will be satisfied if their needs are met
- Customers will come back.
- How to achieve good customer service?
- Put customers first
- Make them feel valued and important
- Make them feel comfortable and safe
- Make them want to return
- Customer service depends on...
- The welcome
- Decor
- Atmosphere
- Hygiene
- Safety
- Security
- Way other customers behave
- Where the table is
- Presentation of menu
- Avalibility of dishes
- Speed, efficency and quality of service
- Polite and helpful staff
- Quality of the food
- Value for money
- How questions are answered
- How problems and complaints are handled
- How the bill is presented
- How customers leave
- Why do we need customer care?
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