customer care/service
- Created by: Rachel_Ellis
- Created on: 23-03-14 17:40
View mindmap
- Customer care/service
- Types of service: Meet and greet, food and drink services, meeting guests needs, customer complaints, customer feedback
- Customer care: customers want a good experience. satisfied customers will come back, reputation is made by recommendation. Meet the customers standards of care.
- serving food: older people and women should be served first.
- drinks should be served from the right.
- Complaints
- Listen to the details of the complaint
- repeat the complaint briefly to show you understand.
- handle the complaint promptly
- Make an immediate adjustment if you can
- apologise
- always treat the customer how you would want to be treated yourself.
Comments
No comments have yet been made