customer care/service

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  • Customer care/service
    • Types of service: Meet and greet, food and drink services, meeting guests needs, customer complaints, customer feedback
    • Customer care: customers want a good experience. satisfied customers will come back, reputation is made by recommendation. Meet the customers standards of care.
    • serving food: older people and women should be served first.
      • drinks should be served from the right.
    • Complaints
      • Listen to the details of the complaint
      • repeat the complaint briefly to show you understand.
      • handle the complaint promptly
      • Make an immediate adjustment if you can
      • apologise
      • always treat the customer how you would want to be treated yourself.

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