Chapter 1- administration

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A H J F X Q X A C G K H D U M E G I J S I
H T N A J E J K L C T C J X N Q R C R N J
O N F P Q G R K T I K F V A T R S E J Q R
X J D G S O H J S P K O M B X C M K R H L
A U J U C G U F V P P O I V O O U A V X M
F K V H D J E N Y V P D A Y T J K R X M G
A R L E G C U S T O M E R S E R V I C E S
O Y L U I F J B B F S Y U B M P P A R X A
Q P N S W P X L D A W C O O J M J M C D R
X K K D B J C Y K E B W K X R S T R T U B
E G U F I S G F P K S U D N Q P U K Q L U
O M Q D C G D K C I T H B G Q D O P L E V
D S H E U Q K A Q N T Y C I F N E C O H W
L S T A K E H O L D E R O N M T K U E I A
C R E D I T O R S P E M J T F K T F W S D
K E W G O P C D D R Q Q P R O F I T Q E U
N T T S T U L S P H X V H M W U F H S S E
J O P I U K O R N O B C H R C R B I G T J
S R E V E N U E T D N M I C L E F I I S E
M R U E Q M T X B O R D R W I N J Y H Q R
W E G M O U P B I S Y X P X X G Q P L Y I

Clues

  • a person or group of people who have an interest in how a business performs. (11)
  • money coming into the business from sales (7)
  • people or organisations that are owed money by the business (9)
  • people who purchase goods or services from the business (9)
  • the money left over from the sales of goods(revenue) or services after the business has paid all of its costs (6)
  • this covers all aspects of how the customer is dealt with by the business.There may be a special department that deals with customer queries or problems (8, 7)

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