Business Administration

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  • Created by: Amy
  • Created on: 12-06-13 15:30

The Role Of Administration

Administration is Involved 4 main activities:

1) Storing - electronic or paper based filling systems

2) Processing - Information can be processed to generate new information

3) Retrieving - Stored information needs to be retrieved and used again

4) Disseminating (Distribution) - Information often needs to be given to other people or organisations, this can be done verbally,in writing etc.

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How Admin. Supports The Main Business Functions

  • Administration helps all parts of a business operate efficiently

Human Resources - need info on how staff are performing so that they can provide appropriate support and training

Finance - Have well documented finantial records, which are important when it comes to paying the business taxs

Marketing - so they can see what is selling and get in touch with other potential customers

Customer Servises - get the complaints etc. promptly so they can answer them as qucickly as possile, have customer files

Research and Development - see from files what is selling and where there is a gap in the market

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The Importance Of Accuracy Of Information

  • Good administration helps businesses operate effiiciantly and compete effectivly
  • Up -to -date reliable information on compertition allows managers to make sensible, well-informed marketing dessisions.
  • Administrative errors can lead to misleading information being given to customers
  • Accurate accounts to make sure the business knows how much it is spending
  • potential customers may be lost due to misunderastandings as wrong information was given
  • marketing and sales reley hevily on sales figures if these figures are wrong mistakes can be made
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Routine and Non-routine Tasks and Decision Making

Routine Tasks:

  • Taks carried out regularly and the same each time
  • Storing data in the correct place 
  • Entering details of invoices into a finantial database
  • Re-stocking shelves
  • Usually done by operatives 
  • Many are now done using computers rather that humans.

Non-Routine Tasks:

  • Less predictable, involving high level decisions
  • Product development
  • Recruting new employees
  • Upgrading equipment
  • Usually caried out by teams of operatives
  • Cant be handled by computers alone
  • Routine Decisions - day to day judgments, made by operational managers or operatives
  • Non Routine Decisions - important and can have a major effect, senior managers/directors
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Making decisions for the future:

  • Vital in business
  • What is the business trying to achive - and how can they achive it
  • Meeting need to planned carefuly 
  • Can help prevent any problems or prepare for how to deal with them
  • prioritising - whats most important
  • Planning needs accrate information 
  • good planning increases efficiency 
  • Bad planning can reduce quality 

Stages of Planning 

  • 1) Identify your objectives
  • 2) Break the project down into seperate tasks
  • 3) Estimate the time needed for each task
  • 4) Identify the resources needed
  • 5) Think about how the project is affected by people outside the firm 
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