Chapter 1- administration 0.0 / 5 ? Business & Communication SystemsRecruitment and retention of staffGCSEAQA Created by: katieallen121Created on: 18-03-16 11:22 635124 Across 1. the money left over from the sales of goods(revenue) or services after the business has paid all of its costs (6) 4. people who purchase goods or services from the business (9) 5. this covers all aspects of how the customer is dealt with by the business.There may be a special department that deals with customer queries or problems (8, 7) Down 2. money coming into the business from sales (7) 3. people or organisations that are owed money by the business (9) 6. a person or group of people who have an interest in how a business performs. (11)
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