Chapter 1- administration

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Stakeholder
a person or group of people who have an interest in how a business performs.
1 of 6
Creditors
people or organisations that are owed money by the business
2 of 6
Customers
people who purchase goods or services from the business
3 of 6
Customer service
this covers all aspects of how the customer is dealt with by the business.There may be a special department that deals with customer queries or problems
4 of 6
Profit
the money left over from the sales of goods(revenue) or services after the business has paid all of its costs
5 of 6
Revenue
money coming into the business from sales
6 of 6

Other cards in this set

Card 2

Front

people or organisations that are owed money by the business

Back

Creditors

Card 3

Front

people who purchase goods or services from the business

Back

Preview of the back of card 3

Card 4

Front

this covers all aspects of how the customer is dealt with by the business.There may be a special department that deals with customer queries or problems

Back

Preview of the back of card 4

Card 5

Front

the money left over from the sales of goods(revenue) or services after the business has paid all of its costs

Back

Preview of the back of card 5
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