Administration

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What is administration?
Involves the storing, processing, retrieving and spreading of information
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What type of administration tasks may administrators do?
Organising documents, usernames and passwords, set users permissions and rights, back up data
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What factors need to be considered when planning a meeting?
Make a power point, write an agenda
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What are the consequences of a meeting not being planned correctly?
The message may not come across as well as the person holding the meeting wants it to
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What is the planning process?
The process of thinking about and organising activities required to achieve a desired goal
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What is a stakeholder?
A person or organisation with an interest in the business
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List five stakeholders of a business
Suppliers, customers, the bank, the government, creditors
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What is an aim?
the aims of a business are what it hopes to achieve as a result of its work. Aims can’t usually be measured as they are quite general
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What is an objective?
Targets business sets in order to achieve its aims
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Two examples of an aim
Survival and growth
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Two examples of an objective
Increase sales, increase profit
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Two reasons a business will have objectives?
To judge its success and in order to achieve its aims
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What is the Data Protection Act?
The Data Protection Act 1998 aims to prevent information held by an individual from being misused
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List five principles of the Data Protection Act
Fairly and lawfully, kept safe and secure, relevant, accurate and kept no longer than is necessary
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Why does an organisation need to abide with the Data Protection Act?
If they break it, their business will be in jeopardy.
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Three rights that data subjects have under the Data Protection Act
Access a copy of the information, right to claim compensation, right to prevent processing
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What is the purpose of the Health and Safety at Work Act?
The employer must ensure the health, safety and welfare of all the employees
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What are the aims of the Sex Discrimination Act?
Protects men and women from being discriminated against in the workplace
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What are the aims of the Race Relations Act?
To make sure no-one in the workplace gets discriminated against because of their race
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What are the aims of the Disability Discrimination Act?
To prevent discrimination agains disabled people at work
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What are the two types of office layout?
Cellular and open plan
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What is an open plan office?
Where there are multiple offices on the same floor
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What is a cellular office?
One single workplace isolated from the rest of the colleagues
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Four advantages and disadvantages of open plan office
Advantages - easier for employees to communicate, less space costs, business motivation, reduction in heating/cooling Disadvantages - distractions, noise, lack of privacy, illness more likely to spread
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What is teleworking?
Working from home using broadband, internet and email facilities to communicate with the office
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What is hot desking?
This is when employees do not have their own desk but share workspace when it is needed
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What are the advantages of teleworking for employees?
Comfortable, can work around commitments, no travel cost
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What are the advantages and disadvantages of hot desking?
Advantages - flexibility, save money on space Disadvantages - health and safety, isolation, would be annoying to have to keep moving stuff around
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What is flexitime?
This is when an employee has a core time during which he/she must be present in the workplace and then can organise the rest of their hours to suit them
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Advantages of flexitime for employee
Can fit the rest of the hours in to suit family commitments
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Disadvantages of flexitime for business
Someone may not be happy with their hours meaning they would be less motivated, employee may be out of work for the time that demand is high
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What is the Health and Safety Act?
The employer must ensure the health, safety and welfare of all the employees
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What is ergonomics?
The science of designing equipment and working environments so that they are comfortable and safe and that they ensure maximum efficiency
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Five features an ICT ergonomic work station must have to meet Health and Safety regulations?
Anti-glare, adjustable chair, monitor, wrist support, foot rest
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Four problems an employee may experience if their workstation does not meet health and safety regulations
May get injured, distractions, unmotivated, won't be able to concentrate
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What are the consequences of having an unsafe workplace?
Employees could get injured, meaning that the business could get sued and will lose out on business
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What is an input device?
A data input device is any piece of hardware that allows data to be entered into the computer
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What is an output device?
Pieces of equipment that show the data stored in a compu
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Three output devices
Printer, monitor, camera
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Three input devices
Keyboard, touchscreen, mouse
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Three storage devices
Hard disk, memory stick, floppy disk
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What are routine tasks?
Tasks that are done on a regular basis
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What are non-routine tasks?
Tasks that are more unpredictable and not done regularly
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If information was stored incorrectly on a database, what consequences may this have on the business?
Could cause them to be closed down as they would lose business
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Why is it important for an organisation to provide pleasant working conditions for its staff?
So that the employees enjoy work and do not become demotivated
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What factors affect an overall working environment?
Attitude of staff, atmosphere in the workplace
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Other cards in this set

Card 2

Front

What type of administration tasks may administrators do?

Back

Organising documents, usernames and passwords, set users permissions and rights, back up data

Card 3

Front

What factors need to be considered when planning a meeting?

Back

Preview of the front of card 3

Card 4

Front

What are the consequences of a meeting not being planned correctly?

Back

Preview of the front of card 4

Card 5

Front

What is the planning process?

Back

Preview of the front of card 5
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