Quality Assurance and Total Quality Management

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Total Quality Management (TQM) is the commitment by the management and workforce to total quality. If successful the irm should achieve zero defects, e.g, no faulty products, no wasteage. TQM concentrates on the systems and staff. Staff are encouraged to put forward ideas on how to improve the process, this is known as continuous improvement. There will be a commitment to quality assurance rather than quality control.

Quality Assurance reffers t all of te activities that assure the satisfactory delivery of goods and services to the end customers. Key factors include:

  • The quality of inputs such as raw materials and components.
  • The quality o the design process, so that the product meet custmer requirements whilst still being economic to manufacture.
  • The appropriate skill level of the workforce and its


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