developing effective operations

?
  • Created by: martha
  • Created on: 06-03-13 10:08
methods of meeting customer expectations?
market research, training, use of quality assurance+control, quality standards
1 of 10
how do you moniter customer service?
focus groups, satisfaction level surveys
2 of 10
what are the benefits of good customer service?
can become a USP, better customer service than competitors can give a competitive advantage, brings customers back, promotions wont't work in the long run unless the service brings the customer back
3 of 10
what is quality control?
based on inspection of a product or a sample of products
4 of 10
What is quality assurance?
a system of agreeing and meeting quality standards at each stage of production to ensure consumer satisfaction
5 of 10
what is total quality management?
based on the principle that everyone in a business has a contribution to make the overall quality of the finished product
6 of 10
what are the types of technology used in business?
robots, supply chain management programs, communications tec., design tec. automated stock controls
7 of 10
what are the benefits of technology?
lower unit cost of production, better communications programs, quicker+more flexible programs, better customer service, improves quality
8 of 10
how do suppliers improve opperations performance?
long term relationship with clients, joint development, contribute improvements to design
9 of 10
how do you choose effective suppliers?
quality of product, flexibility to meet special requirements, reliable, value for money, financially secure, good communication links
10 of 10

Other cards in this set

Card 2

Front

focus groups, satisfaction level surveys

Back

how do you moniter customer service?

Card 3

Front

can become a USP, better customer service than competitors can give a competitive advantage, brings customers back, promotions wont't work in the long run unless the service brings the customer back

Back

Preview of the back of card 3

Card 4

Front

based on inspection of a product or a sample of products

Back

Preview of the back of card 4

Card 5

Front

a system of agreeing and meeting quality standards at each stage of production to ensure consumer satisfaction

Back

Preview of the back of card 5
View more cards

Comments

No comments have yet been made

Similar Business Studies resources:

See all Business Studies resources »See all Operations management resources »