method of checking that products are of good enough standard
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quality assurance
employees are involved in improving quality of the product/service
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quality circles
small groups of employees that meet regularly to look at how quality can be improved
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TQM (total quality management)
all employees are involved in quality control and take responsibility for their own and their teams work. helps to reduce wastage, costs and improves employee motivation
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kaizen (continuous improvement)
kaizen is japanese for 'continuous improvements'. everyone in the business is involved in improving the product and process of production
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benefits of quality managements
ensures that work in progress and finished products are fit for purpose
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benefits of quality managements
allows the manufacturer to trace defective products
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benefits of quality managements
reduces wastage of materials
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benefits of quality managements
reduces risk of sales rejections/ product recall e.g. mars
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benefits of quality managements
protects the reputation of a business and ensures customer loyalty, repeat business and motivated workforce
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drawbacks of quality managements
increase in costs as quality assurance involves more resorces and time
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drawbacks of quality managements
increased costs may lead to higher prices which could deter some customers, reduces sales and therefore profits
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conclusion
costs of quality assurance system maybe a small proportion of the total costs, so have little impact on profits
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conclusion
niche market businesses maybe able to charge higher prices so an increase in costs/prices may have lttle impact on profits
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Other cards in this set
Card 2
Front
employees are involved in improving quality of the product/service
Back
quality assurance
Card 3
Front
small groups of employees that meet regularly to look at how quality can be improved
Back
Card 4
Front
all employees are involved in quality control and take responsibility for their own and their teams work. helps to reduce wastage, costs and improves employee motivation
Back
Card 5
Front
kaizen is japanese for 'continuous improvements'. everyone in the business is involved in improving the product and process of production
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