Looking at operations management within a business.

  • Created by: Sophie
  • Created on: 02-05-12 13:44

Operational Targets

Higher Capacity Utillisation

Increase Capacity

Unexpected rise in demand


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Operations Management- Quality

Fit for the purpose they are made to meet customers needs

Quality control

Quality Assurance

Total Quality Management

Quality Improvements

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Opersations Management- Customer Service

Meeting customer expectations

Improving and monitoring: Market research, Training, Quality systems

Uses of customer services

Benefits of customer services

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Operations Management- Working with suppliers

Choosing effective suppliers depends on:

Suppliers improve operational performance

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Operations Management- Using Technology in Operati

Types of technology

Computer aided design

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bronwen :)



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