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Chapter 34: Developing effective operations quality
Ensuring quality means making sure that products are made to a minimum standard or
better. The cost of doing this should be covered by extra sales.

What is quality?

Handmade items are often higher quality than mass produced items
Quality is about meeting the…

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Quality assurance where quality is built into the production process. For
example, all staff check all items at all stages of the production process for faults.
In this way everyone takes responsibility for delivering quality. Successful quality
assurance results in zero defect production.
Introducing quality assurance requires Total Quality Management…

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Often not compatible with modern production systems

Quality assurance the process that ensure production quality meets the requirements of

How a business can design they way a product pr service is produced or
delivered tom minimise the chances that the output will be substandard
Focus of quality assurance is…


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