Developing effective operations- quality

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  • Created by: Divya
  • Created on: 07-05-13 19:09
Quality product
a product or service that means customer expectations and is therefore 'fit for purpose'
1 of 7
Quality standards
the expectations of customers expressed in terms of the minimum acceptable production or service standards
2 of 7
quality control
detecting problems
3 of 7
quality assurance
preventing problems
4 of 7
ISO9000
internationally recognised certificate that acknowledges the existence of a quality procedure that meets certain conditions
5 of 7
total quality management
an approach to quality that aims to involve all employees in the quality improvement process
6 of 7
Interal customer
people within the organisation who depend upon the quality of work being done by others
7 of 7

Other cards in this set

Card 2

Front

Quality standards

Back

the expectations of customers expressed in terms of the minimum acceptable production or service standards

Card 3

Front

quality control

Back

Preview of the front of card 3

Card 4

Front

quality assurance

Back

Preview of the front of card 4

Card 5

Front

ISO9000

Back

Preview of the front of card 5
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