Developing effective operations- quality 0.0 / 5 ? Business StudiesOperations managementASAQA Created by: DivyaCreated on: 07-05-13 19:09 Quality product a product or service that means customer expectations and is therefore 'fit for purpose' 1 of 7 Quality standards the expectations of customers expressed in terms of the minimum acceptable production or service standards 2 of 7 quality control detecting problems 3 of 7 quality assurance preventing problems 4 of 7 ISO9000 internationally recognised certificate that acknowledges the existence of a quality procedure that meets certain conditions 5 of 7 total quality management an approach to quality that aims to involve all employees in the quality improvement process 6 of 7 Interal customer people within the organisation who depend upon the quality of work being done by others 7 of 7
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