Consider the skills of the user
- age of users
- ICT skills of users
- language level used
- type of user interface
Producing a list of client requirements
Interpreting the list of requirements
- INPUT: input data will be needed and where will it come from and how will it get into the ICT system
- PROCESS: what processing needs to be done on the input data in order to produce the output
- OUTPUT: what information is needed in what format
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