Topic 7 - Management of Change

Work Patterns are altered

• Reacting to global markets means being operational for 24 hours a day
• Flexible working hours e.g. telesales work when people are home from their work

Internal Procedures are changed

• Some staff that were internal administrators are now asked to deal with customers directly
• Many ICT staff have to obey codes of conduct

Organisational structures change

• Departments get restructured which means previously senior personnel get demoted whilst younger staff get promotions
• Staff working groups may be split up affecting friendships

The workforce (anxiety) - fears introduced by change

• Fears of health risks from working with computers, back problems etc
• Fears of redundancy with lost jobs. Staff wages is the biggest cost to companies. Less staff are often needed to do the same amount of work once computers are introduced