One key factor that detirmines the quality of the buying experience for customers is the level of service they recieve.
Customer service is more important then ever now due to there being more choice and more information available.
What makes good customer service?
- well trained employees.
- Deliver what you promise.
- Make it easy for customers.
- Understand what customers expect and deliver it.
How do you acheive good customer service?
- Market Research.
- Quality assurance and quality control.
- Training.
- The right payment method.
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