Business that understand the importance of customer satisfaction, take seriously every measure that make the use of its services and products the ultimate satisfactory experience for the customer. It has a wide range of benefits for the business.
An increase in the reputation and goodwill of the business, consumer confidence in the business, increase in the profitability of the business, increase in the level of sales, reduction in costs of advertising, happy and content customers.
In addition to the above, the business must take adequate precautionary measures that will prevent any unwarranted situations and accidents or anything that could pose a risk to the customer. Health and safety measure are important and need to be actively embraced by the organisation, increasingly some organisations are winning and losing orders based upon their health and safety record.
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