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Chapter 35: Developing effective operations Customer
Service


Who is the customer?
The
customer
is
anyone
who
pur
chases
a pr
oduct
or
ser
vice
fr
om
a busi
ness
, t
her
e
ar
e t
w o
types.

What are the 2 types of customers?
I
nt ernal
custo…

Page 2

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What is good customer service?
Good
or
eff
ect
ive
cust
omer
ser
vice
meet
s or
sur
passes
the
expect
ati
ons
of
the
cust
omer
.

How is customer service delivered?
Facetof ace

Tel
ephon e
I
nter
net

Wri
tt
en c ommu ni
cat
ion


What…

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