Pages in this set

Page 1

Preview of page 1
Customer Service
Tiffany George - Fontaine
Part of the BUSS2 topic Operations Management

Page 2

Preview of page 2
Who is the customer?
The customer is anyone who purchases a product or service from a business, there are two types.

What are the 2 types of customers?
Internal customers members of staff or outside suppliers that contribute towards the service
provided to external customers.


External customers anyone who…

Page 3

Preview of page 3
What is good customer service?
Good or effective customer service meets or surpasses the expectations of the customer.

How is customer service delivered?
Written communication

What does a business do to meet customer needs?
Market research

How does quality meet customer needs?
Quality meets…

Page 4

Preview of page 4
Easy possible knowledge exam question
Define the term customer service? (2)

3 types of possible analysis questions
Analyses three benefits to a business of good customer service (8)
Discuss why it is often claimed that small businesses provide the highest standard of customer
service (8)
Explain the relationship between product…


No comments have yet been made

Similar Business Studies resources:

See all Business Studies resources »