A2 ICT - Topic 7: Management of Change

The Skills Required and not Required:

- New ICT systems require a knowledge of new skills

- Training will be needed

- Number of skilled jobs increase but less skilled jobs decrease

- Jobs which have disappeared -> Typist, filing clerk and internal post clerk

Changes in Work Patterns:

- Lots of organisations operate in global markets (24 hours a day)

- Part-time work and work outside of the office is now available (partners may not see each other)

Changes to Internal Procedures:

- Staff are asked now to take on more responsibility and stress can be caused unless staff are trained on how to deal with the changes

Effects on the Workforce (Fear of Change):

- Fear of redundancy

- Fear of reduction in status and job satisfaction

- Fear of looking stupid and being ridiculed by younger members of staff

- Fear of changes in location

Overcoming the Resistance to New ICT Systems

- All staff should be thoroughly trained to deal with the new system

- Social groups should be kept together to ensure that they work better as a team

- The management should be happy to accept criticisms of the new system and act upon them as soon as possible