listening to individuals' needs
- Created by: Monaiclarke
- Created on: 01-01-19 16:17
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- listening to individuals' needs
- active listening - demonstrating interest in response to what a person is saying, using body language to show a positive reaction
- ask the person - do not assume you know what they want, need or prefer
- concentrate on what the person is saying, this can encourage them to communicate their needs
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