listening to individuals' needs

View mindmap
  • listening to individuals' needs
    • active listening - demonstrating interest in response to what a person is saying, using body language to show a positive reaction
    • ask the person - do not assume you know what they want, need or prefer
    • concentrate on what the person is saying, this can encourage them to communicate their needs

Comments

No comments have yet been made

Similar Health & Social Care resources:

See all Health & Social Care resources »See all rights resources »