Health&Social OCR RO21
- Created by: Jennineja3
- Created on: 18-05-17 11:27
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- Health&Social care
- Individual rights- ECCPC
- Equal& Fair treatment
- - Being treated for their individual needs- NOT 'treating everyone the same'
- Choice
- -Let service users choose which activities they want to do -Give food options -Allow service user to select own GP -Allow them to choose how and where they receive treatment
- Confidentiality
- - Having personal notes stored securely -Not being spoken about so others can hear
- Consultation
- - Ask what care they'd like - Opinions & views being sought
- Protection
- - From abuse & harm
- Whys it important to maintain these:
- To raise self-esteem
- To empower- they have a say
- To instill conficence
- To instill trust
- To feel safe
- To have equality of access to service/ treatments
- To have individual needs met
- How to maintain:
- Using effective communication
- -Using vocab that can be understood -Not being patronising -Adapting their communication to meet the needs of the individual -Listening to individuals needs
- Providing up to date information:
- -Info on what time services open, the type of care provided, where the service is and the alternative services available
- Challenging discriminatory behavior
- -Challange at the time -Challange afterwords through procedures -Long-term proactive campaigning
- Providing info about complaint procedures
- -The options they have (choose to make a complaint or not, choose when- straight away or later, who to go to, choose to take up outside agency) -The steps they take (think about/ write down what happened, keep evidence, take evidence, stay calm, talk, explain feelings,listen) -Procedures to follow
- Providing advocacy
- Someone to speak on behalf of someone who is unable to speak for themselves
- Using effective communication
- To make them feel valued
- Equal& Fair treatment
- Individual rights- ECCPC
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