Health&Social OCR RO21

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  • Health&Social care
    • Individual rights- ECCPC
      • Equal& Fair treatment
        • - Being treated for their individual needs- NOT 'treating everyone the same'
      • Choice
        • -Let service users choose which activities they want to do      -Give food       options       -Allow service user to select own GP         -Allow them to choose how and where they receive treatment
      • Confidentiality
        • - Having personal notes stored securely         -Not being spoken about so others can hear
      • Consultation
        • - Ask what  care they'd          like         - Opinions & views being sought
      • Protection
        • - From abuse & harm
      • Whys it important to maintain these:
        • To raise self-esteem
        • To empower- they have a say
        • To instill conficence
        • To instill trust
        • To feel safe
        • To have equality of access to service/ treatments
        • To have individual needs met
        • How to maintain:
          • Using effective   communication
            • -Using vocab that can be understood    -Not being patronising    -Adapting their communication to meet the needs of the individual      -Listening to individuals needs
          • Providing up to date information:
            • -Info on what time services open, the type of care provided, where the service is and the alternative services available
          • Challenging discriminatory behavior
            • -Challange at the time           -Challange afterwords through procedures      -Long-term proactive campaigning
          • Providing info about complaint procedures
            • -The options they have (choose to make a complaint or not, choose when- straight away or later, who to go to, choose to take up outside agency)         -The steps they take (think about/ write down what happened, keep evidence, take evidence, stay calm, talk, explain feelings,listen)                   -Procedures to follow
            • Providing advocacy
              • Someone to speak on behalf of someone who is unable to speak for themselves
      • To make them feel valued


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