Topic 2 - ICT systems
- Created by: 09craige
- Created on: 26-05-16 10:41
View mindmap
- ICT systems
- Back-Office systems
- This runs a
company’s business administration processes.
- Maintains records of sales transactions, purchasing, updating sale records, producing receipts and invoices, etc.
- This runs a
company’s business administration processes.
- Transaction Processing system
- Deals
with the routine, day-to-day transactions of an organisation.
- Carries out repetitive tasks
- Deals
with the routine, day-to-day transactions of an organisation.
- Document management system
- Large
organisations need this to control the flow, storage and retrieval of documents.
- Physical documents can be stored elsewhere or discarded
- Reduces the amount of time it takes to find documents
- Large
organisations need this to control the flow, storage and retrieval of documents.
- Workflow system
- The process of how a document moves within an organisation.
- Management information system
- Uses
operational-level data to provide management-level information.
- An MIS aims to provide a manager with all the information needed to make decisions associated with the job as effectively as possible.
- Uses
operational-level data to provide management-level information.
- Decision support system
- The purpose is to convert raw data from a variety of sources into information that will be used to make high quality decisions and identify and solve problems.
- Customer relationship management system
- Software
allows a business to collect, update, and maintain all of its customer data in
one centralised location.
- Improves customer service
- Software
allows a business to collect, update, and maintain all of its customer data in
one centralised location.
- E-commerce system
- Enables organisation to provide online services
- Back-Office systems
Comments
No comments have yet been made