Monitoring care externally

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What does monitoring care externally do?
Organisations that are external to care setting use codes of practice and regulations to govern how health and social care workers carry out their roles.
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What do external inspections cover?
They cover: investigations on complaints, observation'son service delivery, collection of service-user feedback, and interviews with staff.
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What do criminal investigations cover?
Criminal investigations in care settings: are done where sexual, physical, financial or emotion abuse is suspected, have to check safeguarding, follow referrals to the police.
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+ What do criminal investigations cover?
Criminals investigations in care settings: follow referrals from individuals who suspect that a crime has been committed, may lead to the suspension or dismissal of service providers.
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Give an example of external monitoring.
External agencies may visit and observe practices. Service-user feedback is used as a part of the inspection process. They monitor the care through everyday feedback from individuals recieving care; as well as their family and friends.
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Other cards in this set

Card 2

Front

What do external inspections cover?

Back

They cover: investigations on complaints, observation'son service delivery, collection of service-user feedback, and interviews with staff.

Card 3

Front

What do criminal investigations cover?

Back

Preview of the front of card 3

Card 4

Front

+ What do criminal investigations cover?

Back

Preview of the front of card 4

Card 5

Front

Give an example of external monitoring.

Back

Preview of the front of card 5

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