Dealing with Conflict

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What is the lone workers policy?
Guidance+procedures aimed at ensuring people working on their own are safe. it's particularly important when providing domiciliary care.Policies are in place to protect the carer from harm but will also provide protection for service users
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What do care practitioners need to do when dealing with conflict?
Listen carefully, try to see both sides of the argument/issue, stay calm and never resort to aggressive behaviour
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What do care practitioners need to do when dealing with conflict?

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Listen carefully, try to see both sides of the argument/issue, stay calm and never resort to aggressive behaviour

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