Safeguarding employees
- Created by: Grace.2006
- Created on: 15-11-22 11:48
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- Safeguarding Employees
- Internal and external complaints
- All HSC settings are required to have formal procedures that deal with complaints
- When an allegation of poor practice is first made it will be investigated by the organisations internal disciplinary system.
- When more serious instances occur then regulatory bodies will be called to investigate
- GMC
- HCPC
- NMC
- May lead to criminal convictions
- Common complaints
- Uncompassionate practice/ behaviour
- Not listening to the patients
- They have not got proper consent
- They have not respected confidentiality
- There are not normally complaints about a professional's knowledge or clinical skill
- Bully and harrassment of trainees
- Abuse of alcohol
- How does investigation of complaints help a ...?
- Service user
- Gives them a voice to be able to raise concerns about poor practice
- Leads to improvements in services
- Staff member
- Allows for accusations to be investigated
- Ensures they are following the best practice guidelines
- Service user
- Trade unions
- Supports members if they are accused of professional misconduct
- Support members if they are in conflict with their employer
- Promote and protect the right and interests of their members
- Examples of trade unions
- Doctors
- BMA (British Medical Association)
- Nurses
- RCN (Royal College of Nursing)
- Midwives
- RCM (Royal College of Midwives)
- Social Workers
- UNISON
- Doctors
- Benefits of memeber ship
- Support for compliants
- Legal advice
- Advice on working conditions
- Internal and external complaints
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