Communicating with individuals and groups

1. What can be a deceptively simple process, too often clouded with opinions. Giving information can also be a very passive exercise. It is important therefore to consider different options, especially those which are more creative. (6, 11)
4. What stage of Tuckman's theory was added in 1975? (10)
5. What IT involves putting yourself in a neutral position between opponents in order to avoid or resolve a disagreement that is keeping the group from reaching its goals? (9)
9. Who came up with the 'Action Centred Leadership' (4, 5)

2. What IT refers to the activities and behaviours used to end the group, a group meeting or to conclude a topic during a session. Thus, there are many endings in the life of a group, not just the obvious farewell of the final session? (7)
3. What IT is the process of drawing togethre and briefly restating a number of prior responses into one statement, then seeking agreement or correction from the group members until a summary statement that everyone agrees has been produced? (11)
6. Who came up with the Interactive Process Analysis (IPA) (5)
7. What IT is an action that tells an individual or a group as a whole that they have done something to help move the group towards its goal? (9)
8. What is letting a group member know that you are paying close attention to what he or she is saying or doing. Attending is a strong form of active listening? (9)
10. What means calling the groups attention to something that has happened to highlight or clarify it so that the group will be more aware of what has occurred, or to bring the discussion back to the agreed upon business of the group? (8)

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