Communicating with individuals and groups

1. What IT can be seen as a specialised way of giving information. This is evident when highlighting to the group its inconsistencies? (11)
5. What IT refers to the activities and behaviours used to end the group, a group meeting or to conclude a topic during a session. Thus, there are many endings in the life of a group, not just the obvious farewell of the final session? (7)
7. Who came up with the Interactive Process Analysis (IPA) (5)
9. What can be a deceptively simple process, too often clouded with opinions. Giving information can also be a very passive exercise. It is important therefore to consider different options, especially those which are more creative. (6, 11)

2. Who suggested that as practitioners we must be able to reflect in as well as on action. (5)
3. What is letting a group member know that you are paying close attention to what he or she is saying or doing. Attending is a strong form of active listening? (9)
4. Who came up with the 'Action Centred Leadership' (4, 5)
6. What means calling the groups attention to something that has happened to highlight or clarify it so that the group will be more aware of what has occurred, or to bring the discussion back to the agreed upon business of the group? (8)
8. What refers to the activities & behaviours used to begin a group meeting or to introduce a new topic during the session. Thus, there are many startings in the life of a group, not just the initial ‘big bang’ of the initial session? (8)
10. What is the ability to sense how people feel and to articulate this is crucial to effective groupwork, The technique of responding to feelings is the verbal & non verbal action by which groupworkers & group members communicate their empathy. (10, 2, 8)

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