change management

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  • Created by: brodda221
  • Created on: 17-10-23 09:25
Kotter's 8 step model
1. Create urgency
2. Form a powerful coalition
3. Create a vision for change
4. Communication the vison
5. Empower action
6. Create quick wins
7. Build on the change
8. Make it stick
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Lewin's force field analysis
Force field analysis is a tool used to assess the balance of forces that drive and resist change in a business. Successful businesses can adapt to their environment and changing circumstances by being flexible. Changes are ranked on a scale of 1-5, with
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Internal drivers for change
growth objectives
shareholder pressure
reputation
poor financial situation
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External drivers for change
laws and changing interest rates
competition changes in the target market
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Lewin's 3 step model
Unfreeze-begin by preparing for the change in steps 1-4 of Kotter’s model
Change-implement the change-step 5-7 Kotter’s model
Refreeze-embed the change within the organisation 7-8 of Kotter’s model
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Kotter + Schlesinger barriers to change
Self-interest-Powerful motivator
Different assessments of the situation about the need for change
Low tolerance for change and inertia (stubborn)- Reluctance to change, preferring for things to stay where they are
Misinformation and misunderstanding
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Kotter and Schlesinger's Overcoming Resistance
Education and communication
Participation and involvement
Facilitation and support
Manipulation
Negotiation and bargaining
Explicit and implicit coercion
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Mckinsey 7 s model
Hard s-influence the management
Structure-structure the resources
Strategy-to plan
System-processes
Soft s-culture-oriented
Skill-skills of employees and the organisation
Shared Values-core values
Style-the way things are done
Staff-manage growth
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ways to plan and manage change
consult with stakeholders
set clear aims and objectives
identify resource requirements
present a plan to stakeholders
appoint project champions
communicate the plan
effective leadership
monitor progress against plan
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possible impacts of stakeholder groups
owners-reduction in return on investment and fall in share prices
mangers-increased workloads
employees-pay can be changed, redundancies, training and working conditions
customers-higher or lower prices and level of customer service
local residents-pollu
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what is quantitative data with examples
it is figures/numbers/%
Example:
KPIs need to be Quantitative and chosen to meet the business aims and objectives
Each business KPI has different
Aims its to match your KPIs
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what is qualitative data with examples
Open-ended questions
examples
Customer services and feedback
Employee feedback
Media coverage on how the business has changed
This data needs to be compared against the aims and objectives to see if it the change was successful
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why do you have the continually monitor a project
track progress
to identify any issues
improvements of original objectives
to identify whether the change management process is complete
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Other cards in this set

Card 2

Front

Lewin's force field analysis

Back

Force field analysis is a tool used to assess the balance of forces that drive and resist change in a business. Successful businesses can adapt to their environment and changing circumstances by being flexible. Changes are ranked on a scale of 1-5, with

Card 3

Front

Internal drivers for change

Back

Preview of the front of card 3

Card 4

Front

External drivers for change

Back

Preview of the front of card 4

Card 5

Front

Lewin's 3 step model

Back

Preview of the front of card 5
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