online goods and services ICT

Give an example of a physical good

Books

List as many features of online shops

• 24/7 ability
• Comparison of prices to simular products
• Images prodivided of products
• Bookable delivery service, for example for food
• Facility to sort and search for goods
• Recommendations for future purchases
• Customer reviews of product
• Some sites offer 'comparison sites'

How do online shops work ? List as many way as possible

• website displays the good for sale
• customer places products in the virtual 'shopping basket'
• customer select 'check out'
• payment is made and confirmed
• good and sevices are despatched and delievered to customer

How do online booking systems for travel,leisure and entertainment work?

• Booking system displays event avaliable
• Customer selects the seat/flight/hoilday and places it in the virtual 'shopping basket'
• Customer enter personal details
• Payment is made and confirmed
• Confirmation email ticket sent and customers print the 'ticket'

State two features of an online booking system

1. Facility to sort and search for seats

2. Customer reviews

Advanatges for online shopping for the customer

• Far greater choice because you are not limited to one geographical area
• You can shop all day, every day
• You can find the best price using price comparision websites
• You do not have to leave the house
• You have the right to return the goods for any reason within 7 days of delivery unless goods are customised
• You can read other users' reviews of a product

Give a list of disadvanatges of online shoppping for the customer

• You need internet access and computure skills
• You cannot pay using cash
• You cannot see or touch products or try clothes on
• You usually have to pay for delivery
• You need to submit personal infoamtion through a website
• There is a risk of not recieving goods or having personal detail stolen on fradulent websites

Gia wants to buy a new pair of shoes.

Shes decides to shop online

Give two advanatges of shopping online for shoes rathe than buying from a shop.

1. She can buy them at any time of day or night

2. There are more choices of shoes and of price

What impact does online shopping have on busniesses?

• Online busniesses can be located anywhere, so they do not have to pay expensive high street rental prices
• They also often need a smaller staff, which saves money
• Because online busniesses do not physically display their stock they can usually carry a greater range of products.
• They can also attract customers from all over the world

Impact that online shopping has on lifestyles

• Easier access for people with physical disablities or young children
• more choice for people in remote areas
• Avaliable any time for people who work unsocial hours
• Reduced carbon footprint