GCSE hospitality

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What does Vitamin A do?

It prevents night blindness.

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What does protein do?

It helps with growth and repair.

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What is the law called that protects customers inf

Data protection act 1998.

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10 things to consider when planning an event?

Type of event

Venue and seating arrangements




Dishes and menu

Date and time



Advertising and promotion

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What is the formula for selling price?

Selling price = (cost per portion x 100) ÷ 40

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What does selling price cover?

  • Labour costs
  • Overheads
  • VAT
  • Profit
  • Cost of ingredients
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What is the word for wheat intollerance?


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What is table d'hote?

All dishes on the menu are a fixed price.

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Describe free-flow service:

Customers queue at a counter, collect their food and pay before eating.

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What is the meat called that is prepared under Jew


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What is an ethnic menu?

It can be fixed price or a la carte, offering dishes from different countries.

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Name 4 methods of portion control.

  • portioning board
  • weigh food before cooking
  • ladle
  • measuring spoons
  • specific number of items
  • food ruler
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Why is good portion control important?

  • To prevent waste
  • To make costing and ordering easier
  • To avoid complaints
  • To make a profit
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Name the 5 main sectors of the hospitality industr

  • Accomodation
  • Food and drink
  • Meetings and events
  • Entertainment and leisure
  • Travel and tourism
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Name the 4 main seating layouts for a conference.

  • Theatre
  • Boardroom
  • Top table
  • Cabaret
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Name 4 needs of a delegate at a conference.

  • Pens and paper
  • Wi-fi access
  • Projector
  • Accomodation
  • Breakfast
  • Lunch
  • Dinner
  • Tea and coffee making facilities
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What does a comment card measure?

Customer satisfaction.

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What does protein provide for the body?

Growth and repair.

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Why is teamwork important?

It makes the team work more quickly and effectively. They will be happier and feel more able to suggest ideas.

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Name 5 ways to conserve energy in a hotel.

  • Energy efficient light bulbs
  • Double glazing
  • Insulation
  • Draft excluders
  • Motion sensor lighting
  • Only have air condition on when guests are in their room
  • Turn tv off rather than on stand by
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What qualifications are needed to be a head chef?

NVQ level 1-4 in catering

Level 2 food hygiene certificate

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What are 3 things to consider when planning a menu

  • Skills
  • Colour
  • Occassion
  • Texture
  • Temperature
  • Time
  • Cost
  • Customer needs
  • Foods in season
  • Flavour
  • Type of menu
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What does EPOS stand for?

Electronic point of sale.

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Name 2 ways of conserving water.

  • Dual flush toilets
  • Push taps
  • Motion sensor taps
  • Showers rather than baths
  • Make sure washing machines and dishwashers are full before using them
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What are the responsibilities of a head chef? (nam

  • Managing the brigade
  • Ordering ingredients
  • Planning the menu
  • Hiring and firing
  • Training new staff
  • Making sure everything is to the correct standard
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What religion is halal meat?


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What is day release training?

Where you leave the workplace for a day and go to college.

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What are two advantages of a staff uniform?

Staff are easily recognisable.

It looks more professional.

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What does EHO stand for?

Environmental health officer.

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What is stock rotation?

When food is organised so that oldest stock is used first.

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What does HACCP stand for?

Hazard Analysis Critical Control Point.

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Name two services a hotel could offer to their cli

  • health and beauty
  • free parking
  • swimming pool
  • spa
  • bar
  • concierge
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What is the role of a concierge?

Book tickets and taxis.

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Give two examples of information a client should g

  • name and address
  • number of guests
  • telephone number
  • special requirements
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Name two establishments that provide accommodation

  • B&B
  • Hotels
  • Hospitals
  • Prisons
  • Youth hostels
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What are the three R's?




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What is a benefit of using local sourced ingredien

  • The local farmers get money
  • There is less food miles
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What job opportunity could you have in the kitchen

  • Head chef
  • Sous chef
  • Commis chef
  • Larder chef 
  • Entremetier chef
  • Pastry chef
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Suggest 2 uses of a conference centre?

council meetings


membership clubs

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What are two benefits of employing a contract cate

  • Less stress
  • Menu is planned for you
  • Food is cooked and served for you
  • Better quality
  • More time with guests
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Chelsea Taggart


Thank you so much. You're an actual life saver!



I've passed my GSCE's because of these notes. Thank you so much.

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