AS Health & Social Care - Promoting Quality Care

Everything you need to know for the OCR Promoting Quality Care Unit One exam for Health & Social Care.

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  • Created by: Laurie
  • Created on: 28-12-11 16:45

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Page 1

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1. Prejudice, Discrimination, Attitudes & Values 2
2. Legislation 10
3. Care Values 21
4. Access to Services (Barriers) 27
5. Policies 30
6. Quality 37
(N.B. Chapters 5 & 6 are sometimes combined.)


Page 2

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1. Prejudice, Discrimination, Attitudes & Values

What you might need to define:
Prejudice - an opinion, usually unfavourable, formed beforehand and
based on inadequate facts or founded on stereotypes and irrational
Discrimination - the outward result of prejudice leading to the unfair
treatment of any individual.
Prejudice is an…

Page 3

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e.g. Education, good jobs, promotion, decent housing, high standard
of medical care. Their life chances may be reduced.
Individual Rights - again as a consequence of the above, the
individual could believe that they get what they deserve and take no
action when legally they could be entitled to. They…

Page 4

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Type of Discrimination Definition
Someone is treated less favourably
Direct Discrimination than another person because of a
protected characteristic
Direct discrimination against
someone because they associate
Discrimination by Association
with another person who possesses
a protected characteristic
Direct discrimination against
someone because the others think
Discrimination by Perception
they possess…

Page 5

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The Socialisation Process

Learning how to become human and to behave in ways that accord
with the general expectations of others (in short, to be socialised) is a
process that begins at birth and continues throughout our life.

We never stop learning how to behave, mainly because society - and…

Page 6

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Primary Socialisation

For most of us, the first primary relationship we form is with our
parent(s) or guardians - the people who are charged with the initial
socialisation process. As we grow older and go to school, we also
start to form primary attachments with friends and, eventually, with

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part of a child's socialisation does involve copying the behaviour they
see around them (children frequently copy adult roles through their
play - "Mothers and Fathers", "Doctors and Nurses" and so forth),
the child is also actively involved in the socialisation process.

Thus, many of the things we learn through…

Page 8

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Secondary Socialisation

In any society, the process of secondary socialisation is necessary
because it represents the way we start to learn about the nature of
the social world beyond our primary contacts. We have to learn to
deal with people who are not emotionally close to us, mainly because

Page 9

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What are the
How do they
Agents of Socialisation effects on the
Education -People can act as
-Other children in the role models
school/class -Behaviour, both
-Teachers, classroom good and bad can
assistance and support be copied.
-Makes them think
staff -People can be
about things
-Visitors to…

Page 10

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2. Legislation

Title of Law Children's Act
Date of Act (&
1989 (with amendments)
It revolves around the paramountcy
principle. This is where the best interests of
the child are the primary consideration.
Children have a right to be consulted and
their views listened to. The legislation,
What the…


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