Job Roles and Training

HideShow resource information
  • Created by: BecsaBabe
  • Created on: 26-03-14 14:16
View mindmap
  • Job Roles and Training
    • Management
      • Manager
        • in charge of day-to-day running of the business
        • Responsible for making a profit
        • Organising every area.
      • Assistant Manager
        • Works for the manager and is given tasks fro them.
        • In charge when the manager is absent
    • Front Of House
      • Head Receptionist
        • Taking bookings
        • Enusring staff are given the correct information
        • First person customers comes to contact with
        • Checking in
        • Dealing with complaints
        • Inform other departments about bookings
        • Staff rotas
      • Assistant Receptionist
        • Assists the head receptionist
        • Helps customers check in.
        • Deals with bills.
        • Answers phone
      • Porter
        • Delivers cases to rooms
        • Helps setting up rooms for confernces
      • Night Porter
        • Covers the reception at night
        • Deals with complaints effectively
      • Administrative Staff
        • day-to-day running of the business
        • internet bookings
        • maintenance
        • laundry service
      • Concierge
        • Look after lugage
        • Help with booking trips
        • Move customers cars.
    • Accommodation Service
      • Head House Keeper
        • Ensures rooms are ready for the customers
        • Completes rotas for staff
        • Ensure staff know what rooms to clean
        • Checks laundry
      • Housekeeper
        • gives jobs to chambermaids
        • Checks laundry and toilets
        • Check rooms are clean correctly
      • Room Attendant
        • Cleans rooms
        • Changes beds
        • Checks toiletries, towels, etc.
      • Maintenance Officer
        • Completes any repairs
        • Gets specialist maintenance staff in if needed e.g. engineer

Comments

No comments have yet been made

Similar Hospitality resources:

See all Hospitality resources »See all Job Roles and Training resources »