Job Roles and Training
- Created by: BecsaBabe
- Created on: 26-03-14 14:16
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- Job Roles and Training
- Management
- Manager
- in charge of day-to-day running of the business
- Responsible for making a profit
- Organising every area.
- Assistant Manager
- Works for the manager and is given tasks fro them.
- In charge when the manager is absent
- Manager
- Front Of House
- Head Receptionist
- Taking bookings
- Enusring staff are given the correct information
- First person customers comes to contact with
- Checking in
- Dealing with complaints
- Inform other departments about bookings
- Staff rotas
- Assistant Receptionist
- Assists the head receptionist
- Helps customers check in.
- Deals with bills.
- Answers phone
- Porter
- Delivers cases to rooms
- Helps setting up rooms for confernces
- Night Porter
- Covers the reception at night
- Deals with complaints effectively
- Administrative Staff
- day-to-day running of the business
- internet bookings
- maintenance
- laundry service
- Concierge
- Look after lugage
- Help with booking trips
- Move customers cars.
- Head Receptionist
- Accommodation Service
- Head House Keeper
- Ensures rooms are ready for the customers
- Completes rotas for staff
- Ensure staff know what rooms to clean
- Checks laundry
- Housekeeper
- gives jobs to chambermaids
- Checks laundry and toilets
- Check rooms are clean correctly
- Room Attendant
- Cleans rooms
- Changes beds
- Checks toiletries, towels, etc.
- Maintenance Officer
- Completes any repairs
- Gets specialist maintenance staff in if needed e.g. engineer
- Head House Keeper
- Management
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