Chapter 19: Effective Employer/Employee Relations

Part 1 of Chapter 19

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  • Effective Employer / Employee Relations
    • Importance of Communication
      • allows for better implementation of change
      • motivates the workforce
      • helps to achieve objectives
      • helps to improve competititveness
    • Barriers to effective Communication
      • attitudes of employees and employers
      • many layers of hierarchy
      • intermediaries
      • lack of common language or sense of purpose
      • communication and large organisation
      • communication overload
    • Types of employee representation
      • Works Councils
        • does not include wages, terms of employment, productivity levels
        • roles essentially is to look ahead at company's plans and  to consult, gain ideas or improvements from employees
        • committee of management and workforce representations that meet to discuss company-wide issues
      • Trade Unions
        • pressure group that represents interests of people at work
    • Benefits of being in a trade union
      • Employees
        • provide information, advice, member services
        • can enable collective bargaining
        • allow for negotiations and representation on behalf of employees
      • Employers
        • provide valuable communication links
        • can help to avoid time- consuming bargaining or negotiations with individual employees
        • can ease difficult situations
        • may encourage management to take seriously worker's needs
    • Reasons for the fall in union membership
      • dramatic fall in number of jobs in manufacturing industries
      • improved employment rights for individuals
      • legislation makes it difficult for unions to operate
      • fall in traditional, permanent, full time employment
      • privatisation of major utilities, reducing empoyees in the public sector

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