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Page 1

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HR Function;
Role of HR & role in achievement of the business
HR in relation to other factors & decisions
HR in relation to other departments

Communication in the business;
The impact of individual & group behaviour on effective communication
Formal & informal groups, negative & positive impact of each…

Page 2

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Types of training for new & existing employees, advantages and disadvantages of use to enhance employee performance
Training needs analysis (TNA), methods, asses TNA to enhance employee performance
Gains & costs of training

Types of appraisal; advantages and disadvantages for employers/employees

Workforce performance measurement criteria
Appropriate calculations &…


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